We reached Ooty at 1 to be welcomed by rain, horses, enthused and smiling staff of this beautiful hotel Savoy in Nilgiris. Mr Pashupathy, the general manager and his team of people were excited and joined me in this drive for peace. A chit chat with some guests there was very enriching as i told them about this drive which joins all Taj hotels across India.They loved it . This was followed by a town hall meeting where almost everyone working in that hotel was there. A great interaction as we shared our we shared our experiences and Mr Pashupathy gave the essence of this whole drive to the staff with a messsage of "We Stand Together"and how this will lead to guest satisfaction...
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